Acumatica 2024 R1: Key ERP Features and Improvements

What Changed in Acumatica 2024 R1

Acumatica 2024 R1 introduced a broad set of improvements across financial management, CRM, reporting, payroll, payments, and day-to-day business operations.

Today, newer Acumatica releases have moved well beyond 2024 R1, but this version is still useful to look back on because many of its improvements helped shape the direction of the platform.

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Cross-Industry Improvements in Acumatica 2024 R1

Acumatica 2024 R1 included improvements that applied across many industries, not only to one specific vertical. The focus was on making common ERP processes easier to manage while giving users better access to the information they needed.

This included updates across areas such as payments, payroll, approvals, reporting, financial management, and ecommerce-related processes.

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Core Business Improvements in Acumatica 2024 R1

Acumatica 2024 R1 included several improvements to everyday financial and operational processes. These updates help growing businesses reduce manual work, improve accuracy, and manage payments, payroll, approvals, returns, and reporting more efficiently.

• Simplified payment processing: Acumatica Payments supports point-of-sale (POS) credit card processing directly within Acumatica, reducing the need for separate third-party payment software.
• Improved payroll and PTO management: New payroll capabilities make it easier to automate vacation and sick-time tracking, manage probation periods, reset balances based on anniversary dates, and plan future PTO changes.
• More flexible approval workflows: Businesses can configure approval workflows without coding, including approval and rejection reasons for financial documents and support for sales order invoices.
• Easier cash purchase returns: Users can initiate cash returns directly from the original order, simplifying the return process.
• Better support for Canadian businesses: Acumatica 2024 R1 makes it easier to configure payment export files and improves T5018 reporting for Canadian construction companies.
• Simplified exemption certificate management: Avalara exemption certificates can be viewed and managed from within Acumatica.
• Improved credit memo handling: Enhanced credit terms, due dates, and discount calculations help improve payment accuracy, accounts receivable reporting, and cash-flow forecasting.
• More flexible business reporting: Users can calculate ratios and percentages by using the results of one inquiry within another, providing more ways to analyze business performance.

CRM Improvements in Acumatica 2024 R1

Acumatica 2024 R1 included several CRM improvements designed to help sales and service teams respond faster, manage customer cases more effectively, and improve communication across multiple companies and branches.

• Better case commitment tracking: Automated updates when case severity changes help service teams stay on top of response commitments and deadlines.
• Improved case closure workflow: Enhanced case management makes it easier to track completed work and measure service team efficiency.
• Branch-specific email templates: Companies operating multiple branches can use different email templates based on the branch handling the communication.
• Automated return notifications: Support teams can receive notifications when customer items are shipped or received by the warehouse, helping keep returns and customer service activity coordinated.

Why Acumatica 2024 R1 Matters for Growing Businesses

Acumatica 2024 R1 brought together practical improvements across financial management, CRM, payroll, payments, approvals, reporting, and cross-industry business processes. For growing companies, these changes help reduce manual work, improve visibility, and make everyday ERP processes easier to manage.

The release also continued Acumatica’s focus on giving businesses flexibility as their needs change. Companies can automate more processes, connect departments more effectively, and adapt their ERP environment without relying on separate systems for every new requirement.

As an Acumatica Gold Partner with more than a decade of experience on the Acumatica platform, CyberCore helps businesses evaluate, implement, customize, integrate, and optimize Acumatica ERP based on their actual business processes.

Whether you are planning an Acumatica upgrade or looking to get more from your existing system, CyberCore can help identify opportunities for automation, process improvement, integrations, and AI.